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FAQs

Got a question? Check out our frequently asked questions. Not what you were looking for? Feel free to send us a question on our service form here

Who are the Exoquad intended for?
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The Exoquad is first and foremost intended for people with some degree of reduced gait function. But it can be used by anyone, also people without mobility impairments. Our most common customers includes people with; Spinal Cord Injury, Multiple Sclerosis, Cerebral Palsy, Stroke, Parkinsons Disease, Amyotrophic Lateral Sclerosis, Muscle Dystrophia, Myalgic Encephalopathy, Old age, arthritis in hips and knees, and so on. As long as you have problems getting to where you want to go, the Exoquad is the perfect tool to re-experience the joys and mental benefits of accessing nature and the great outdoors!

What is the price and why does the Exoquad cost what it costs?
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The Exoquad is made by hand in small quantities. Everything is welded and assembled in-house at our factory in Norway in a very labour-intensive process. It is indeed a high end product! Parts and components are top quality, (and as we all know): quality don`t come cheap! This however ensures a high level of reliability, and a minimum of maintenance. A long and very extensive R&D process have been undertaken to develop this product, with one goal in mind: “To be the very best in it`s category”! And don`t worry! Iteration and development never stops at Exotek Inc. The price for our first base model with 2WD is 179.000 norwegian kroner or about 16.000 euros at the current exchange rates. This may be subject to change in the future, and more affordable models (with more moderate capabilities and specifications) will come to market at a later stage.

What is the lead time when placing an order?
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From 2023 the lead time will be about 3 months from order to delivery. Exotek AS are still in a startup phase and we need time to streamline the production process, grow, learn and increase volume. As our organization grows, lead-times will become shorter.

What is the range of the Exoquad?
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The Exoquad has a 2300 wh batterypack, which can be expanded with an additional pack if needed. A fully charged pack will usually last for a full day of fun. Battery-range can vary with rider weight, outside temperature, hill gradient and throttle use etc.

Is it legal?
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Different rules apply for different countries. Make sure you are operating the product within national and local laws and regulations. In many cases one can apply and get dispensation to drive certain places that would normally be illegal for motorized vehicles. Make sure to investigate where and how you can ride it in your country/region. As of now the Exoquad is not “street legal”, but we are working on fitting it in to the standard of “electric wheelchair” to be allowed for use on pavement and certain roads at some point.

FAQs

Still have questions? You might find your answers here. We've gathered some of the most common questions about the Exoquad, covering everything from its design and performance to safety features and customization options.

What is the Exoquad designed for?
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The Exoquad is meticulously crafted to conquer any terrain with ease. Equipped with fat bike tires, 4WD, and powerful motors, this all-terrain mobility vehicle allows you to navigate rough paths, steep hills, and varying landscapes effortlessly.

Who is the Exoquad intended for?
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The Exoquad is primarily designed for individuals with reduced gait function but can also be used by anyone, including those without mobility impairments. Common users include individuals with spinal cord injuries, MS, cerebral palsy, strokes, Parkinson’s, ALS, muscular dystrophy, arthritis, and others facing mobility challenges.

How does the Exoquad handle uneven surfaces?
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It features a smooth suspension system utilizing a patented A-arm design that provides 200 mm of travel. This system efficiently absorbs bumps and shocks, ensuring a comfortable ride on uneven surfaces, whether you're traversing rocky trails or muddy paths.

What safety features does the Exoquad offer?
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Safety is paramount with the Exoquad. It boasts a low center of gravity combined with a strong roll bar, enabling users to tackle inclines and slopes confidently and securely, ensuring your adventures remain safe and enjoyable.

Can I customize my Exoquad?
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Absolutely! The Exoquad offers numerous customization options, including color selections and various accessories, allowing you to tailor your vehicle to reflect your personal style and enhance your outdoor adventures. Go to the “buy now” section to see all the options and add-ons we offer.

How easy is it to perform maintenance on the Exoquad?
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Maintaining your Exoquad is straightforward thanks to its construction with standard bike parts. This design allows those with basic mechanical skills to service the vehicle easily, ensuring minimal downtime and more time for adventures. Electronic maintenance should be done by a certified dealer

What types of terrains can I navigate with the Exoquad?
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With its robust design, the Exoquad is engineered to handle various terrains including mud, snow, sand, gravel, and rocky trails. It’s designed for adventure seekers looking to explore the great outdoors without limitations.

Is the Exogravity suitable for adaptive riders?
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Yes! The Exogravity is specifically designed for adaptive riders who seek excitement on downhill trails. Its construction ensures stability at high speeds while providing comfort and safety during exhilarating rides.

What are some notable features of the Exogravity bike?
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The Exogravity features a premium frame for enhanced durability, an adjustable suspension system for a personalized riding experience, and high-quality components that guarantee outstanding performance across rugged terrains.

How does the design of the Exogravity enhance user experience?
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The sleek yet functional design of the Exogravity enables easy navigation over obstacles while providing exceptional grip and cornering ability. This allows riders to focus on enjoying their adventure without discomfort or fatigue.

What makes the Exoquad different from traditional wheelchairs?
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The Exoquad transcends traditional wheelchairs by offering robust off-road capabilities. Unlike conventional models that restrict users to flat surfaces, the Exoquad empowers users to explore diverse landscapes comfortably and safely. It also looks super cool and so it breaks with the traditional look of other powered wheelchairs.

Are there any specific weight limits or size restrictions for the vehicles?
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The Exoquad and Exogravity are designed with versatility in mind; however, we recommend consulting our specifications guide or speaking with our customer service team to find the best fit based on individual needs and dimensions. Maximum user weight is (very conservatively) set to 130 kilograms. The Exoquad can also be used by children from about 8 years of age, and customers ranging from 140 cm to 200 cm in height.

Can I use the Exoquad in various weather conditions?
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Yes! The durable construction of both the Exoquad and Exogravity allows them to perform well in different weather conditions—from sunny days to snowy adventures—ensuring that outdoor experiences are possible year-round. It should not be submerged, but the electronics is very water-resistant.

What’s included when I purchase an Exoquad or Exogravity bike?
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Each purchase includes the vehicle itself along with basic user manuals for easy operation and maintenance guidelines. Any additional accessories or customizations can be added through our website during checkout.

How can I test-ride an Exoquad or Exogravity before purchasing?
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We understand that experiencing our vehicles firsthand is crucial! Please have a look at the dealer section to see if we have a dealer in your country.

What kind of warranty do you offer on your products?
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We offer a comprehensive warranty covering manufacturing defects for a specified period after purchase. For detailed warranty information, please refer to our warranty policy on our website or contact our support team.

Are there financing options available for purchasing these vehicles?
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We recognize that investing in mobility solutions can be significant, so we provide flexible financing options to help make your purchase easier. Exotek AS does not offer financing, but some of our dealers do. Please contact the dealer in your country for terms and conditions related to financing.

Can I use my own accessories with these vehicles?
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The Exoquad and Exogravity are compatible with many existing accessories; however, we recommend using accessories specifically designed for these models to ensure safety and optimal performance during use. Many of our customers buy their own accessories from third-party providers. In most cases that is not a problem as long as you do not drill into the frame metal parts.

How do I maintain my vehicle for long-term use?
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Regular maintenance is key! Basic upkeep involves checking tire pressure, ensuring batteries are charged, lubricating moving parts, and inspecting components regularly as outlined in your user manual provided at purchase. (USER MANUAL LINK

What should I do if I encounter technical issues?
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In case of any technical issues, we encourage reaching out to our dedicated customer service team who will guide you through troubleshooting steps or arrange repairs as needed based on warranty policies. Please use our service ticket system here (LINK)

Where can I find spare parts if needed?
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Spare parts can be purchased directly through our website or by contacting our customer service team who can assist you in sourcing any required components quickly and efficiently. (LINK)

Can I share my feedback about my experience with these vehicles?
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Absolutely! We value feedback from all our users as it helps us enhance our products further. You’re welcome to share your experiences through testimonials or reviews on our website or social media channels!

How does shipping work for international orders?
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We plan to start global shipping by the end of 2025. At the moment we do not ship outside Europe! We sell directly in Norway only (or in other European countries that do not have a dealership yet). Shipping costs will vary based on destination; please check out our shipping policies page for specific details regarding international orders including estimated delivery times.

Are there any special regulations regarding VAT exemptions in my country?
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Certain countries have VAT exemptions for equipment specifically made for individuals with mobility impairments like UK & Italy; we recommend checking local regulations as savings may apply depending on where you reside.

How do I keep updated on new products or company news?
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You can stay informed by subscribing to our newsletter via our website where we share updates on new products, events, promotions, and more directly into your inbox! (LINK)

Who can I contact if I have further questions about my order or product features?
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For any additional questions or concerns regarding your order or product features, please don’t hesitate to reach out to our customer service team via phone or email—we’re here to help!

What is the price and why does the Exoquad cost what it costs?
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The Exoquad is handmade in small quantities in Norway, using high-quality materials and a labor-intensive assembly process. This ensures reliability and minimal maintenance. The base model 2 WD starts at 179,000 NOK and 219.000 NOK for the 4WD. We plan to develope more affordable models in the future.

What is the lead time when placing an order?
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The lead time from order to delivery is approx 3 months. Lead times may vary with the amount of orders we have at any given time. Lead times will be shorter as we continue to streamline production and grow the company.

What is the top speed of the Exoquad?
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The top speed is approximately 15 km/h, which is adequate for navigating rough terrain. Prioritizing torque and safety means increasing speed could compromise performance.

What is the range of the Exoquad?
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The Exoquad features a 2300 Wh battery pack that can be expanded. A full charge typically lasts a day, although the range varies based on rider weight, temperature, terrain, and throttle use. We have customers that have measured it with GPS reaching a range of over 50 kilometres on a single battery pack.

Is it legal to use?
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Legality varies by country. Ensure compliance with local regulations; dispensations may be available for specific areas. Currently, the Exoquad is not street legal but efforts are underway to classify it as an "electric wheelchair" for pavement use.

What is the warranty?
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Comprehensive warranty details were not provided; however, you may want to refer to our warranty policy on our website for specifics on manufacturing defects and coverage.

Is an extended warranty available?
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No

Can more batteries be added later
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Yes a second battery pack can be retrofitted

Can any be operated with one hand?
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Yes, we can move all throttle and brake functions to one side. The machine does not have a servo steering, but many customers have the required strength to operate it with one hand

Can the batteries be removed for off-board charging?
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Information regarding battery removal for off-board charging can be found here (VIDEO LINK)

What is the weight of the different Exotek bikes?
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The Exoquad 4WD weighs in at about 98 kilos, the 2 WD at about 85 kilos, and the ExoGravity at about 50 kilos.

Can I pull a trailer?
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Yes the Exoquad can pull our custom-made trailer which can be ordered separately

Can the seat be made more upright?
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No, but it is adjustable back and forth

Can I buy an additional charger?
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Yes, a second charger can be purchased from your dealer or from Exotek AS directly.

How long does it take to charge?
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About 4 hours with a standard charger and about 2 hours with a fast charger that can be bought separately

Ground clearance?
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The ground clearance with fully extended shocks is 25 cm

What is the Exoquad made of?
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The main frame is aluminium and the A-arms and uprights are made of steel

What are the dimensions of the Exoquad?
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The Exoquad is 170 cm long, 92 cm wide, and 85 cm tall with the rollbar removed.

Can the Exoquad be taken apart for transport?
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In theory, yes. The wheels and motors can be removed. But this will require skills and tools.

Is the footrest adjustable?
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No

How long have you been in business?
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We have been in business since 2020

Choose your ride

floating car
EXOQUAD 2WD

2WD Basic; Est lead-time 3-4 months

143,200kr

(Excl. VAT)

The Exoquad 2WD was made to be a tool for reclaiming outdoor inclusion and personal freedom!

floating car
EXOQUAD 4WD

2WD Basic; Est lead-time 3-4 months

175,200 kr

(Excl. VAT)

The Exoquad 4WD provides an unsurpassed degree of autonomy and accessibility that must be experienced to be believed!

floating car
EXOGRAVITY

Est lead-time 1-3 months

87,200 kr

(Excl. VAT)

The Exogravity is intended first and foremost for people with mobility impairments!

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