Introduction

Welcome to Exotek AS! We are committed to maintaining the highest standards of business practices, customer care, and legal compliance. This policy page outlines the various policies governing our operations, interactions, and services. By using our website or engaging with our services, you agree to comply with these policies.

1. Privacy Policy

Exotek AS respects your privacy and is dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information.

• Data Collection: We may collect personal data such as names, email addresses, and payment details when you interact with our website or services.

• Data Usage: We use the collected data to process orders, provide customer support, and improve our services.

• Data Sharing: We do not sell or share your personal data with third parties, except where required by law or for business operations like payment processing.

• Data Security: We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure.

2. Cookie Policy

Exotek AS uses cookies to enhance the user experience on our website. Cookies are small text files placed on your device that help us understand your usage patterns and preferences.

• What are cookies?: Cookies enable us to track your visits, activities, and personal settings on our website.

• Managing Cookies: You can modify your browser settings to manage or block cookies. However, some website features may not work properly without them.

3. Terms of Service

These Terms of Service govern the use of our website and services.

• Use of Website: By accessing and using our website, you agree to comply with all applicable laws and regulations.

• Service Limitations: While we strive to offer accurate and up-to-date information, Exotek AS does not guarantee that the content on our website will be free of errors or interruptions.

• Intellectual Property: All content, logos, and materials on our website are the property of Exotek AS and are protected by copyright laws. Unauthorized use is prohibited.

4. Refund and Return Policy

At Exotek AS, we want our customers to be fully satisfied with their purchases. If you are not satisfied with your product, we offer the following:

• Eligibility: Returns and refunds are accepted within 30 days of purchase, provided the product is in its original condition.

• Refund Process: To initiate a return, please contact our customer service team. Once the return is processed, a refund will be issued to your original payment method.

5. Shipping Policy

Exotek AS provides shipping services to deliver your orders in a timely manner.

• Shipping Time: We aim to process and ship orders after a written agreement with the customer. Production and delivery times may vary based on your location and the order backlog of Exotek AS.

• Shipping Charges: Shipping costs are calculated at checkout based on the weight/size of the order and destination.

• International Shipping: We do offer international shipping. Additional customs duties or taxes may apply depending on your country’s regulations.

6. Customer Support Policy

Exotek AS is committed to providing excellent customer support.
Support Hours: Our customer support team is available from Monday to Friday, 9:00 AM to 4:00 PM (CET time).

• Contact Methods: You can reach us by phone, email, or via our online contact form.

• Issue Resolution: We strive to resolve all customer inquiries and issues promptly. If you are not satisfied with the resolution, you can escalate the issue to a manager.

7. Ethical Conduct Policy

We expect all employees, contractors, and partners of Exotek AS to conduct business ethically and responsibly.

• Fair Practices: We are committed to treating all individuals fairly and ensuring transparency in our business operations.

• Anti-Discrimination: Exotek AS is an equal opportunity employer and business partner, adhering to anti-discrimination policies.

8. Health & Safety Policy

Exotek AS places a high priority on the health and safety of its employees and customers.

• Workplace Safety: We maintain a safe work environment, following industry standards and regulations for health and safety.

• Product Safety: All products are tested for safety and meet applicable industry standards before being sold.

9. Environmental Responsibility

Exotek AS is dedicated to sustainability and reducing our environmental impact.

• Sustainable Practices: We strive to minimize waste, reduce energy consumption, and promote eco-friendly practices across our operations.

• Product Lifecycle: We aim to ensure that our products are responsibly sourced, manufactured, and disposed of to minimize environmental harm.

10. Changes to Policies

Exotek AS reserves the right to modify or update these policies at any time. Any changes will be posted on this page, and the updated policies will be effective immediately upon posting.

11. Contact Us

If you have any questions or concerns regarding our policies, please feel free to reach out to us at:

Email: sales@exotek.no
Phone: +47 702 39 650
Address: Olaf Helsetsvei 5, 0694, Oslo

Thank you for choosing Exotek AS!